D E L I V E R Y
Zone 1 Shipping costs Delivery time
The Netherlands FREE 1-2 Workdays
Zone 2 Shipping costs Delivery time
Belgium 3.95 EUR 2-3 Workdays
Germany 3.95 EUR 1-2 Workdays
Zone 3 Shipping costs Delivery time
Austria 9.95 EUR 4-7 Workdays
France 9.95 EUR 4-7 Workdays
Denmark 9.95 EUR 2-3 Workdays
United Kingdom 9.95 EUR 2-4 Workdays
Luxembourg 9.95 EUR 3-6 Workdays
Zone 4 Shipping costs Delivery time
Czech Republic 15.95 EUR 4-6 Workdays
Slovakia 15.95 EUR 4-7 Workdays
Spain 15.95 EUR 2-3 Workdays
Sweden 15.95 EUR 3-6 Workdays
Zone 5 Shipping costs Delivery time
Rest of the world 19.95 EUR 4-6 Workdays

Our garments are being shipped from The Netherlands. These are always double packed to secure undamaged delivery. In addition, you might want to know that the boxes for our all seasons T-shirts are custom made to fit your letterbox. You don’t have to be at home all day to ensure properly delivered parcels. We do advise you, however, to empty your letterbox as it may take up a substantial amount of space. For your own good, we won’t package our curved brim suede caps similarly though. Instead, you have to wait for ages at home watching insignificant YouTube videos. Yes, we’re being sarcastic.

Not fully happy with your purchase?

We refund or exchange any item you aren’t 100% happy with, as long as you return it in unused and saleable condition. You may return your merchandise within a period of 30 days without indicating any reasons. Aforementioned time period is counted from the day of delivery of the last good(s) you’ve ordered. You may open the package and check the contents, but the goods must be returned unused.

Easily returnable

We’ve made returning your purchases as easy as possible. It won’t take longer than five minutes. Click here and our return portal will take you from there. No rocket science. For customers from countries other than the Netherlands, Germany, France, Belgium and Luxembourg slightly deviating return processes come into play. Therefore, we kindly ask you to contact us at hello@aeuo.eu first, after which we ensure your purchase will be returned swiftly.

We’re not able to refund or exchange merchandise that appear to have been worn, washed, or aren’t in original condition. All items must be complete with original packaging. Please remember to write ‘Returns and Repairs’ on the outer wrap (!) to ensure a swift transit through any customs offices it may encounter.

Shipping back to us is at your own expense. In case of damaged items different policies apply, about which you can read more below. Please note that you’re responsible for the product until it reaches us. Once returned and checked you’ll be entitled to receive a refund or exchange. The reimbursement will typically be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Damaged or wrong items?

We’re more than happy to refund postage costs to return an item where the return is required due to our error. If you think items have been delivered damaged or defective, don’t hesitate to contact us at hello@aeuo.eu. Explain what’s wrong and attach clear photos to your message. Please note that we must be notified within 14 days if any items are received defective or damaged. This policy will also be applicable in case we have sent you the wrong item.

Complaints?

If you're not satisfied with the way we handled the return or exchange of any item, please don't hesitate to contact our customer services at hello@aeuo.eu. We take all complaints regarding our service very seriously. We will do anything within our power to solve the problem.